Use this template to map cross-functional handoff points where work breaks down. For each trigger event, identify which function hands off to which, what fails at the boundary, and the downstream consequence.
| Trigger / Handoff Point | Source Function | Receiving Function | What Breaks or Fails | Consequence | Flag |
|---|---|---|---|---|---|
Resolution types:
(a) Process change — (b) System/automation change — (c) Ownership clarification
Most friction points require more than one.