Blank Template // Framework

Expectations Stress Test

An Organizational Alignment Framework

Use this template to identify hidden expectation gaps across organizational functions. For each function or SLA domain, document what the provider thinks "good" means vs. what the consumer expects, then flag the severity of the gap.

Assessment

Expectation Gap Inventory

Red Critical: Revenue loss, customer churn, strategic failure Yellow Moderate: Inefficiency, frustration, workarounds Green Minor: Manageable through current processes
Function Owner Provider Philosophy User Expectations The Gap Risk Flag
     
     
     
     
     
     
     
     
     
     
Framework by Angie Bailey // angieqbailey.com