The Rock Audit · Worksheet
~10 MIN · ONE STEP · ONE PERSON
Find the Rocks
Before you change a process, find the quiet fixes holding it up. Walk one step with the person who does the work, standing where they do it. Ask the three questions. You're writing their answers, not yours. Fill the blank below as you go. Two worked examples follow if you want to see how.
↓ Fill this as you walk. One step, one sheet.
STEPStep, as the plan says it:
SHOW
How many real steps are actually in this?
1–34–78+8+ means it's hiding work
The one everyone forgets:
STALL
What does it wait on?
a persona machinea parttraveltwo systems syncingnothing
How long?
SWAP
What's the shortcut when it slows or breaks?
skip itold wayask one personside-recorda prop or fixbatch it
Detail:
TAG
This fix is:Load-BearingCosmeticOwner UnknownDies Day One
↓ Two worked examples. Don't write on these.
EXAMPLE · WAREHOUSEStep, as the plan says it: "Just scan the pallet in at the dock."
SHOW
How many real steps are actually in this?
1–34–78+8+ means it's hiding work
The one everyone forgets: wait for the handheld to find wifi again
STALL
What does it wait on?
a persona machinea parttraveltwo systems syncing
How long? 5 to 15 seconds a scan, all shift
SWAP
What's the shortcut when it slows or breaks?
skip itold wayask one personside-recorda prop or fixbatch it
Detail: clipboard tally, prop the door so you skip re-badging
TAG
This fix is:Load-BearingCosmeticOwner UnknownDies Day One
EXAMPLE · OFFICEStep, as the plan says it: "Just enter the new hire in the system."
SHOW
How many real steps are actually in this?
1–34–78+8+ means it's hiding work
The one everyone forgets: chase IT for the laptop and login before day one
STALL
What does it wait on?
a persona machinea parttraveltwo systems syncing
How long? 3 to 5 days, depends on IT's queue
SWAP
What's the shortcut when it slows or breaks?
skip itold wayask one personside-recorda prop or fixbatch it
Detail: the real onboarding checklist lives in one person's personal doc
TAG
This fix is:Load-BearingCosmeticOwner UnknownDies Day One
The Verdict
If no one can say what it's holding up, don't take it away.